What should a lawyer do when they are unable to meet a client's reasonable request for information?

When a lawyer is unable to meet a client's reasonable request for information, acknowledging receipt of the request and providing a timeline for response demonstrates professionalism and a commitment to effective communication. This approach allows the lawyer to convey that they recognize the client's needs and are actively working to address them, even if an immediate response is not possible.

By establishing a timeline, the lawyer sets clear expectations for the client, reducing uncertainty and enhancing trust in the professional relationship. This practice aligns with the ethical obligations of lawyers to communicate with clients promptly and keep them informed about the status of their matters. Ensuring clients are aware of when they can expect more information facilitates transparency and helps to maintain a positive rapport.

Disregarding the request, making excuses, or delaying response indefinitely would likely lead to frustration and dissatisfaction on the part of the client, potentially damaging the attorney-client relationship and possibly violating professional conduct rules regarding communication and client service.